Feature Blog
233+ Feature Updates
September 3, 2026
DMP XT75 Persistent Connection Method
The DMP XT75 Series control panels may now be programmed with a persistent connection option. Once programmed, the control panel makes an outbound connection to the Connect ONE cloud and the connection is held open. Since this is an outbound direction, no incoming ports need to be open on the customer's firewall, and since the connection is held, commands are sent back in near real-time for processing on the panel. It is the best of all worlds, no open ports and fast command processing! The persistent connection method is also available or the XR and XF series panels. Please ...
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September 3, 2026
Dealer Portal Redesign, Slide-Up Panels, & Camera Playback Timeline
Dealer Portal: Refreshed, Mobile-Friendly Layout The dealer portal has been redesigned to work smoothly on phones and tablets, not just desktop. Account pages now adapt cleanly to small screens with a collapsible side panel, and the home dashboard leads with at-a-glance stats — active customers, active devices, and new activity this month. Device Health now surfaces power, communication, zone, and connection trouble counts across your whole customer base with one click to drill into affected devices, and the dashboard automatically flags customer accounts that may have opportunities for upsell so you can proactively follow up. Dealer Home Dealer Mobile New ...
Read MoreAugust 12, 2026
User Sync Module
Simplify user management by automatically synchronizing Connect ONE users with information maintained by an external system. The new User Sync Module provides a flexible way to automatically add, update, deactivate, or delete users based on information contained in an external user list. Flexible File-Based Synchronization User information can be supplied in a structured JSON or XML file stored in a shared cloud folder or other accessible file location. Connect ONE can periodically retrieve the file and process changes based on your configured synchronization settings. Multiple Synchronization Options Add/Update — Creates new users and updates existing users based on the ...
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July 2, 2026
Camera Management with Task Activation and Activity View for Playback
Camera viewing just got a major upgrade. Live and playback video now feature a cleaner, more intuitive interface paired with powerful new capabilities designed to streamline investigations and response. While viewing a camera, you can instantly activate Task Rules tied to that camera’s area and view related activity alongside the video—all in a single screen. With one click or tap on any event, playback begins at the exact moment it occurred, eliminating the need to search through footage. The result is faster insight, quicker response times, and a more efficient, operator-friendly experience. Camera View with Task Activation ...
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July 2, 2026
Visualizing Time Windows
Time windows are the backbone of controlling user access and system automation—and now they’re easier and more powerful than ever. With real-time visual scheduling, system administrators can instantly see exactly how time windows apply across the entire week. No more jumping between screens or second-guessing configurations. As time windows are applied to system profiles, doors, or schedules, the impact is displayed immediately—making it simple to understand overlaps, prevent conflicts, and ensure everything works exactly as intended. The result: faster configuration, fewer errors, and a more intuitive experience that saves time and drives operational efficiency. Time Window ...
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July 1, 2026
Overlay Layers on GeoView
GeoView just became even more powerful with enhanced overlay controls and new layer assignment capabilities. You can now stack multiple overlay images—such as floorplans—on top of one another and instantly toggle layers on or off in real time. This gives operators greater flexibility to visualize spaces, compare layouts, and focus on exactly what matters in the moment. The result is faster situational awareness, improved navigation, and a more dynamic, user-driven mapping experience. Layer 1 Shown Layer 1 Hidden
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June 5, 2026
Improvements to System Code, Profile & Schedule Management
These enhancements streamline system administration and deliver greater control over access management. With a focus on efficiency and visibility, managing users, profiles, and schedules is now faster, more intuitive, and more transparent—especially when working with complex or large-scale environments. Managing Large User Groups Just Got Easier Apply templates to existing user system codes and bulk assign users to templates in just a few clicks. This simplifies the process of standardizing permissions and enables administrators to quickly implement changes across large user groups without manual updates. Faster, More Intuitive Profile Management System Profiles have been redesigned to improve usability ...
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April 10, 2026
New Rule and Profile Options
Customer Management Portal Event Rule (New Action Option): New options are now available to suppress notifications based on a user’s most recent activity at a site. Previously, notifications could be suppressed unless the user had accessed the site within a specified timeframe. Now, a new option allows notifications to be suppressed if the user has accessed the site within that timeframe. This enhancement was introduced to support scenarios such as ambush notifications, where alerts are intentionally suppressed for personnel already on-site—helping prevent an intruder from becoming aware that authorities have been notified. Task Rule (New Action): You ...
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March 6, 2026
New Task Rule Actions & More Updates
Customer Management Portal Task Rule (New Actions): You can now specify Activate and Deactivate actions for System Profiles and System Schedules. This allows custom permission settings to automatically change when a scheduled activation or deactivation occurs. Safe Passage Template Options Expanded: Safe Passage templates now support embedded links, allowing administrators to include resources such as training videos. A verification question can also be included to confirm the user has reviewed the material. Additionally, True/False response options are now supported. DMP Access Profiles: Output Groups have been added to the list of Access Triggers available for a door within ...
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January 20, 2026
Improved 2N Connectivity via My2N Cloud
We've recently improved 2N device connectivity within Connect ONE. You can now establish connectivity to 2N devices using the My2N cloud rather than relying on inbound port forwarding. This is accomplished through a My2N service called Remote API Access (RAA), which allows Connect ONE to communicate securely through the My2N cloud. Enabling Remote API Access (One-Time Setup) To enable this service, please send an email to integrations@2n.com requesting that Remote API Access be added for your Company Id. Your Company Id can be found in the address bar when you’re signed into the ...
Read MoreJanuary 13, 2026
Recent Usability Improvements - January 2026
Customer Management Portal Onscreen Alerts: Updated High and Critical alerts to display one event per alert, improving clarity and allowing individual event acknowledgment. Enhanced Linking Between Safe Passage & Task Integration: Task Integration enables guests and visitors to control designated system functions, such as unlocking a door or gate, without an app, and can now be more easily linked to Visitor and Safe Passage check-in. Enhanced Visualization of Sites and Areas: Users may assign customizable colors to sites and areas on their own. This enhancement makes it easier than ever to quickly interpret, identify, and distinguish between different activities or ...
Read MoreDecember 5, 2025
Recent Usability Improvements - November/December 2025
Customer Management Portal Additional Event Detail in Reports: Reports now include additional detail, including playback from connected NVRs at the exact time of the event. Previously, additional detail was limited to only the most recent activity. Report PDF Attachment: Emailed reports will now always include a PDF attachment, regardless of the number of events. Custom Badge Barcode & More Template Options: The number of available custom badge templates has increased from 7 to 11. Additionally, custom barcodes—generated from any custom field value—can now be added to badges in UPC-A, Code 39, or QR formats. Single Sign-On Authentication Methods: Authentication methods can ...
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